Director; Board Member for the Scottish Parole Board, Financial Compliance, Psychology-Based Trainer, Life Coach and Clinical Supervisor
Within this role, Darren acquired expertise in both the direct delivery of bespoke interventions, as well as managing 3 teams of practitioners responsible for delivering specialist interventions with both female and male juvenile offender clients. This included a blend of both one-to-one support and group sessions to meet the presenting substance misuse needs and offending related risks of clients, as part of a holistic package of support.
As a qualified chef, Darren was able to offer and design an offender intervention on ‘healthy munchies/nutrition’ cooking skills which adopted an informal and engaging harm reduction approach with subsatnace users in order to effectively support young people whilst serving the custodial component of their sentence; this was instrumental in developing young peoples’ knowledge of substance misuse harm whilst also guiding them into understanding the importance of good nutrition. During this time, Darren was also required to effectively engage with community based Youth Offending Teams (YOT’s) nationally, reviewing ASSET assessments as part of sentence planning principles, and providing throughcare information to YOTs regarding young people upon release on licence back into the community.
Darren is now using his 10 year experience, as a part-time freelance mystery shopper for many well-known high street companies, to implement customer service skills coaching to YOT’s named, ‘Excel the Client Experience’, across England, to enhance the service that is delivered to clients, (both offenders, work colleagues and other organisations), who have contact with or work within YOTs. The coaching support is innovative, encompassing emotional intelligence (EQ Emotional Quotient) principles, awareness of diversity in building rapport and the methods used via communication channels to build rapport further to ‘Excel the Client Experience’, whilst also exploring how to de-escalate aggressive situations.